Contact Us

Contact us

Shipping Policy

We offer multiple shipping options. Shipping costs will be calculated and displayed at checkout based on your delivery address and selected shipping method.

Unless otherwise stated on the product page, all items follow the shipping fees shown at checkout.

Standard Products
Unless otherwise specified, all products are shipped from Vancouver, Canada.

Special Products
Handmade ceramic mugs are shipped directly from China.
The processing time for these items is up to 10 business days from order placement to dispatch (excluding shipping time).

Orders are processed on business days only. Processing times may be extended during weekends or public holidays.

Delivery times vary depending on the destination, selected shipping method, and customs clearance process.

All delivery time estimates are provided for reference only and are not guaranteed.

Customs duties, import taxes, or other fees may be charged depending on your country’s regulations. These charges are the responsibility of the customer.
In the event of customs inspections or clearance delays, we will make every reasonable effort to assist and provide required documentation; however, we cannot guarantee the duration of customs processing.

Please ensure that your shipping address is complete and accurate at checkout.

We are not responsible for delays, returns, or lost packages caused by incorrect or incomplete addresses, or failed delivery attempts. Any additional shipping costs incurred will be the customer’s responsibility.

We take great care in packaging all orders securely.

If your item arrives damaged, please contact us within 7 days of delivery and provide clear photos or videos of the damage. We will review the case and work with you to determine an appropriate solution, such as a replacement or refund.

Claims submitted after 7 days of delivery may not be accepted.

We are not responsible for shipping delays or failures caused by events beyond our control, including but not limited to natural disasters, extreme weather, pandemics, labor strikes, or changes in customs regulations. However, we will do our best to assist customers in resolving any shipping issues.

Return Policy

If an item is found to be damaged during transit, you must contact us within seven (7) days of receipt of the product. Claims submitted after this period may not be accepted.

We reserve the right to require photo or video evidence of the damage prior to approving a claim.

Customers may initiate a return and request a refund within fourteen (14) days after receiving the order.

All return shipping costs are the responsibility of the customer. Returned products must be in unused, original condition, including all original packaging, boxes, labels, stickers, and trademarks.

Customers must contact us prior to returning any products. Unauthorized returns may not be accepted.

We reserve the right to refuse any return that does not meet the above conditions.

All items marked as SALE or Final Sale are non-returnable and non-exchangeable.

Upon receipt and inspection of the returned item, refunds will be processed within seven (7) business days.

Please note that additional processing time may be required by your bank or credit card issuer before the refund is reflected in your account.

We reserve the right to withhold or adjust a refund if the returned item is damaged, used, or incomplete.

All products are covered by their respective manufacturer warranties, where applicable.

Brewista temperature-controlled kettles are covered by one (1) month warranty by Cancoffe.ca. After this period, customers must contact Brewista directly for repair or service.

The warranty does not cover damage resulting from misuse, negligence, or other human-caused damage.

We reserve the right to refuse warranty claims that fall outside the manufacturer’s coverage or show evidence of misuse

Handmade ceramic cups are kiln-fired products. Variations in color, glaze, and patterns are inherent characteristics of the manufacturing process and may differ from product images.

Such variations are considered normal and do not constitute grounds for return or exchange.

We reserve the right to make the final determination regarding claims related to product variations.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

Our liability for any claim arising out of or in connection with the purchase of our products, including but not limited to damages for loss of profits, loss of data, or any incidental or consequential damages, is limited to the purchase price of the product in question.

We reserve the right to modify, update, or discontinue our products and policies at any time without prior notice.

By placing an order, customers acknowledge and agree to these terms and limitations.

Terms of Service

This website is operated by Cancoffee.ca. Throughout the website, the terms “we” “us” “our” refer to Cancoffee.ca. By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service, “Terms”)

2.1 Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate. However, we do not guarantee that all information is complete, current, or error-free.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit the quantity of any product, refuse orders, or discontinue products at any time without prior notice.

2.3 Product Use

Our products are intended for household and commercial use in accordance with their instructions. Improper use may void warranties and may not be covered by our liability.

3.1 Order Acceptance

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product information, pricing errors, or suspected fraudulent activity.

3.2 Payment

We accept payment through the methods displayed on our website. Payment is required at the time of purchase. You represent and warrant that you are authorized to use the payment method you provide.

3.3 Pricing and Taxes

All prices are listed in Canadian Dollar and are subject to change without notice. Customers are responsible for applicable taxes, customs duties, and shipping fees unless otherwise stated.

Please see the Shipping Policy page

Please see the Returns, Refunds, and Warranty page

All content on our website, including text, graphics, logos, images, product designs, and software, is the property of Cancoffee.ca or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not use, copy, reproduce, modify, distribute, or create derivative works without our prior written consent.

When using our website, you agree not to:

Violate any applicable law or regulation.
Interfere with or disrupt the website or servers.
Attempt to access restricted areas or data without authorization.
Use our products or services for illegal or unsafe purposes.

To the fullest extent permitted by law:

We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our products or services.
Our total liability for any claim arising out of or relating to these Terms or your purchase is limited to the purchase price of the product at issue.
We are not responsible for damages caused by improper use, misuse, neglect, or unauthorized modification of our products.

You agree to indemnify, defend, and hold harmless Cancoffee,ca, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our products, violation of these Terms, or infringement of third-party rights.

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of these third-party sites. Accessing these links is at your own risk.

We reserve the right to modify, update, or replace these Terms at any time without prior notice. The most current version will be posted on our website. By continuing to use our website or purchase our products after changes, you agree to be bound by the updated Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

For questions regarding these Terms, please contact us at: Email: info@cancoffee.com

Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name, email address, phone number, and billing/shipping addresses
Payment information, such as credit card or other payment details (processed securely by our payment providers)
Account login credentials, if you create an account

1.2 Non-Personal Information

Browser type, device type, operating system, and IP address
Website usage data, including pages visited, time spent, and navigation patterns
Cookies, pixels, and other tracking technologies

1.3 Communications

Customer service inquiries, emails, and messages you send to us
Feedback, surveys, or reviews you provide

We use your information for the following purposes:

To process and fulfill your orders, including shipping and payment processing
To communicate with you regarding your orders, promotions, or updates
To improve our website, products, and services
To prevent fraud, unauthorized transactions, and illegal activities
To comply with legal obligations

We will not use your personal information for purposes other than those described in this Privacy Policy without your consent.

We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who assist with payment processing, shipping, marketing, or analytics.
Legal Compliance: We may disclose information if required by law, regulation, or legal process.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use cookies, web beacons, and similar technologies to:

Improve website functionality and performance
Personalize user experience
Analyze website usage and trends

Most web browsers are set to accept cookies by default. You may choose to disable cookies in your browser settings; however, some website features may not function properly if cookies are disabled.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

Access & Correction: Request access to or correction of your personal information
Deletion: Request deletion of your personal information
Opt-Out of Marketing: Unsubscribe from marketing communications
Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at the information provided below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies when visiting these websites.

If you access our website from outside Canada, your information may be transferred and stored in countries with different data protection laws. By using our services, you consent to the transfer of your information across borders in accordance with this Privacy Policy.

We reserve the right to modify, update, or replace this Privacy Policy at any time without prior notice. The most current version will be posted on our website. Your continued use of our website constitutes acceptance of any changes.

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: info@cancoffee.ca